Service Desk Officers at MainOne Cable Nigeria

Employment Nigeria 30-Jun-2016 NIGERIA , IT and Telecoms Customer Service

MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

POSITION : IT Service Desk Officer

Responsibilities

The IT service desk officer will provide high quality systems support for the various departments in Main One and shall be responsible for managing and resolving all IT related issues/queries, and will also play an active role in IT implementation.

His specific responsibilities shall include the following:

Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.
Perform maintenance and repairs on computer hardware including backup, recovery and equipment cleaning.
Train users on computer hardware/software and other electronic office equipment.
First level selection and design of the hardware and, network and software necessary to operate and improve Main One’s information management system.
Manage the company’s administrative network i.e. network accounts, email accounts website access account, remote access account.
Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
Research, evaluate and purchase new hardware and software to meet the company’s requirements computers, and other electronic office equipment.
Design, install, support and integrate centralized and distributed network hardware, operating systems and applications.
Responsible for maintaining an inventory of internal licenses, overseeing updates and tracking compliance.
Responsible for logging all IT problems and resolutions, and liaising with the external support company.
Providing input into the IT strategy and annual IT budget.
Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems; research products and enhancements and their applicability to Main One’s needs.
Inducting new employees on IT system
Aside the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications before deployment to users
Monitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition. Weekly and monthly report will be generated.
Monitor server event before they become incidents. Monitor unauthorized/unlicensed installation of application using spiceworks. Weekly and monthly report will be generated.

Qualification

Minimum HND/BSc. Degree in Computer Science or in a related discipline.
2-3 years of relevant experience

Competencies Required:

Technical & Professional proficiency
Analytical Thinking
Problem Solving
Self management skills
Team work
Customer Service
Proficiency in MS Office & Products
ITIL Qualification an added advantage.

Sorry the application deadline for this job has elapsed

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Service Desk Officers at MainOne Cable Nigeria

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