Customer Service Officer Job at Pruvia Integrated Limited
Employment Nigeria
23-Jun-2016
LAGOS ,
Customer Service
Pruvia Integrated Limited - A trade/services company, is currently seeking to employ suitably qualified candidates to fill the position below:
POSITION : Customer Service Officer
Job Description
- We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
- The target is to ensure excellent service standards and maintain high customer satisfaction
- Effectively manage large amounts of incoming calls
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- The target is to ensure excellent service standards and maintain high customer satisfaction.
Requirements
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be fluent with computer applications
- BSc/HND in any discipline
- Female Preferably
- Applicants should be resident in Lagos Mainland
How To Apply
Interested candidates should send their CV's/Resume to: careers@pruviaintegrated.comwith their valid addresses and contact numbers included. The subject of your application should the job Title
Sorry the application deadline for this job has elapsed
