Customer Service Officer Vacancy at TDI Global

Employment Nigeria 12-Aug-2016 LAGOS , Customer Service

TDI Global is a multinational performance management company that helps position public and private organizations to achieve sustainable high performance. Our Executive Placement service adopts a new approach that puts the "right people on the right job". This complements our drive to building sustainable high performance organizations.

POSITION : Customer Service Officer

Job Description

Front End Personnel are responsible for all customer service at Front End. They ensure that service standards are met and that customer issues are resolved ,They will communicate and model the standards for customer service.
As a Front End Developer we believe you need to be passionate about new technology and excel in a multitude of different disciplines, with an excellent working knowledge of others. Below we outline

Responsibilities

Establishing and Sustaining good relationship with various stake holders
Proper management and warm welcome of visitors, creates a good impression of the company to visitors and the external public
Effectively and efficiently manage the lobby or greeting area of the organization while maintaining professional standards
Send and receive emails from staff on the status of their visitors
Answer telephone calls in a professional/corporate manner
Receive and direct all visitors of the company to their appropriate destinations
Ensure visitors are properly booked and registered on the Visitors Management System
Ensure security procedures are strictly adhered to by all visitors
Manage access to the office building
Handle work overflow from the department
Assist with booth manning at all conferences and exhibition
Serve as floor rep and assist in evacuation of persons during an emergency.
Report anomalies
Maintain an up to date inflow and outflow record of visitors and be able to produce same in the event of an emergency evacuation
Provides and retrieve badges from visitors
Any other duties that may be assigned by the hierarchy from time to time.

Requirements

Strong interpersonal/customer service skills to deal effectively with all business contacts
Professional appearance and demeanour
Ability to communicate in the English language (in both written and oral forms). Ability to communicate in French language will be an added advantage.
Good presentation skills.
Good data management, record keeping
Attentive listener, observant and alert
Proficiency with computer programmes such as Word And Excel
HND/B.SC/BA Social Sciences with 3 years’ post NYSC

Compensation
The position comes with competitive remuneration, excellent working environment and top career opportunities.

Sorry the application deadline for this job has elapsed

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Customer Service Officer Vacancy at TDI Global

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