Job Vacancy For Premier Field Engineering Manager In Nigeria April, 2012
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
HOT VACANCIES AT MICROSOFT NIGERIA
JOB TITLE: PREMIER FIELD ENGINEERING MANAGER
JOB LOCATION: LAGOS
JOB ID: 790096
JOB DESCRIPTION
Our opportunities are broader than you might think. You could find yourself working on software applications and services for consumers, gamers, developers, businesses or governments. Or you might focus on hardware products ranging from gaming consoles to PC keyboards and mice. With so many choices, the opportunities to achieve your potential couldn’t get much better.
RESPONSIBILITIES
- Premier Field Engineering is a global team that delivers world class support earning customer confidence, trust and loyalty by improving customer health through the optimization and successful implementation of Microsoft technologies. Premier Field Engineering Managers drive the successful oversight of the support delivery business and its resources within the Services Practice
- The PFE Manager is responsible for four areas of the support business including
- Operational Excellence
- Delivery Excellence
- Business Management
- People Management
- Their value is in developing and maintaining high performing teams that deliver quality services in a profitable way.
JOB FUNCTION
- Customer Health Index initiative
- Workforce Planning
- Growth and Innovation surrounding the PFE catalog of services
- Continued focus on Customer Satisfaction
- Team Readiness & development according to role readiness roadmap with emphasis on customer health
- Successful execution in this role will require focus in the job function areas outlined above. Within Microsoft this position has direct impact at the regional level via front line management of Premier Field Engineers affecting both employee and customer satisfaction.
- PFE Managers will have 15-20 direct reports on average. Those direct reports are Premier Field Engineers which come from the Support Delivery Discipline (IC2-5).
- Supervision responsibilities do include performance review management, mentoring, career development skill/task assessments.
QUALIFICATIONS:
- A minimum of 2 years or more experience in front line management in an enterprise support environment
- 3+ years experience in business and process management
- Solid experience in regards to design and management of a high performing datacenter is a must.
- Experience with negotiation and implementation of customer SLA and OLA is a requirement
- Working knowledge and experience in teaming with MS Partners.
- Experience with working with virtual and remote multi-cultural teams
- Value proposition level understanding of Microsoft products and services
- Prior account planning and delivery experience preferable in a service environment
- Proven record for delivery business results and customer satisfaction.
Closing Date : 20th April, 2012
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