Adunni Organics is an e-commerce business that produces and sells personal care products. We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

POSITION : Customer Service Officer

Responsibilities

• Interact with customers over the phone, face to face, by email, or live chat.
• Effectively manage large amounts of incoming calls
• Generate sales leads
• Take orders, calculate charges, and process billing or payments
• Review or make changes to customer accounts
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers

Job Requirements

• Good communication skills
• Customer orientation and ability to adapt/respond to different types of characters
• Well-presented, polite and tactful
• Can handle complaints in a calm manner
• Have very good IT and Numeracy skills
• Ability to multi-task, prioritise, and manage time effectively

How to Apply
Interested and qualified candidates should forward their CV's to:info@adunniorganics.com