Call Agents Supervisory Vacancy at Lorache Consulting

 Employment Nigeria 16-Sep-2016 LAGOS , Customer Service  

Lorache Consulting - Our client, is currently seeking to employ suitably qualified candidate to fill the position below:
 

POSITION : Call Agent Supervisor

Job Roles

  • To monitor transaction quality of CSD,(Outbound/Inbound/Backend/Frontend)agents.
  • To monitor performance report of teams.
  • Audit processes for identifying process gap and provide input for process efficiency.
  • Conduct root cause and training needs analysis for various process.
  • Responsible for team motivation and create team synergy for enhanced KPI performance.
  • Maintain records of QA reports history of official of officials and share them with supervisors /HOD.
  • Prepare monthly performance for management review and action.

Essential Attribution:

  • Customer focus, Result Oriented, Leadership quality, Energetic and Assertive, Knowledge of AVAYA and recording structure, Proficient with Excel, Word, PowerPoint and Team player.

Desired Attributes: Relevant Industry Experience, should have planning and organizing skills. Good interpersonal skills

Requirements

  • Qualification: Graduate / Post graduate.
  • Desired Experience: 3/5 Years

How to Apply
Interested and qualified candidates should send their application letters and CV's to:jobs@lorachegroup.com



Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Graduate Receptionist/Customer Care Officer at B-PAC Nigeria Limited

Latest Jobs at Mikano via Best Search

Retail Sales Representative

Front Desk Officer at Infostrategy Technology Nigeria Limited

Current Job at FINCA International


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Specialist - Commercial Planning and Analytics at MTN Nigeria

Job Openings at Federal Medical Centre, Ikole-Ekiti

Recruitment at University of Maiduguri Teaching Hospital (UMTH)

Job Vacancies at University of Abuja (Now Yakubu Gowon University, Abuja)

Sahara Power Group Limited Graduate Engineering Programme

More

GET FREE JOB ALERTS

POPULAR JOBS

Assistant Superintendent of Fire at Civil Defence, Correctional, Fire and Immigration Services Board (CDCFIB)

Assistant Controller of Fire at Civil Defence, Correctional, Fire and Immigration Services Board (CDCFIB)

Chief Superintendent of Fire at Civil Defence, Correctional, Fire and Immigration Services Board (CDCFIB)

Deputy Controller of Fire (DCF) at Civil Defence, Correctional, Fire and Immigration Services Board (CDCFIB)

Job Vacancies at University of Abuja (Now Yakubu Gowon University, Abuja)

Recruitment at University of Maiduguri Teaching Hospital (UMTH)

Job Openings at Federal Medical Centre, Ikole-Ekiti

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,