IT Technical Support Internship Program at Microsoft Nigeria

Employment Nigeria 09-Dec-2016 NIGERIA , Graduate Trainee

World-Class Skills is about Microsoft’s plans to develop a self-sustaining, world-class education platform, both online and offline, to help Africans develop skills for
entrepreneurship and improved employability and competitiveness. Microsoft, in partnership with the host organization, offer you a unique opportunity to kick start your career. The internship program will provide you with a real-world work experience and new skills while working for a leading technology organization on the African continent. A technical intern should have:

POSITION : IT Technical Support Internship Program

Job Summary

World-Class Skills is about Microsoft’s plans to develop a self-sustaining, world-class education platform, both online and offline, to help Africans develop skills for entrepreneurship and improved employability and competitiveness. Microsoft, in partnership with the host organization, offer you a unique opportunity to kick start your career.
The internship program will provide you with a real-world work experience and new skills while working for a leading technology organization on the African continent.

A technical intern should have:

Problem Solving
LAN Knowledge
Help Desk Experience
Verbal Communication
Operating Systems
Phone Skills
Customer Service
Quality Focus
PC Proficiency
System Administration

Responsibilities

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues; recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Avoids legal challenges by monitoring compliance with service agreements.
Improves system performance by identifying problems; recommending changes.
Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.

Job Requirements
Required education:

Bachelor's degree

Required relevant work experience:

One (1) month

Required skills:

Windows
Customer support, CRM systems
C, C# or C++
Phone support
Product knowledge
Verbal communication
Patience
Problem solving
IT support
Troubleshooting

Required languages:

English (Spoken: fluent / Written: fluent)

Sorry the application deadline for this job has elapsed

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IT Technical Support Internship Program at Microsoft Nigeria

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