World-Class Skills is about Microsoft’s plans to develop a self-sustaining, world-class education platform, both online and offline, to help Africans develop skills for
entrepreneurship and improved employability and competitiveness. Microsoft, in partnership with the host organization, offer you a unique opportunity to kick start your career. The internship program will provide you with a real-world work experience and new skills while working for a leading technology organization on the African continent. A  technical intern should have:

POSITION : IT Technical Support Internship Program

Job Summary

• World-Class Skills is about Microsoft’s plans to develop a self-sustaining, world-class education platform, both online and offline, to help Africans develop skills for entrepreneurship and improved employability and competitiveness. Microsoft, in partnership with the host organization, offer you a unique opportunity to kick start your career.
• The internship program will provide you with a real-world work experience and new skills while working for a leading technology organization on the African continent.

A technical intern should have:

• Problem Solving
• LAN Knowledge
• Help Desk Experience
• Verbal Communication
• Operating Systems
• Phone Skills
• Customer Service
• Quality Focus
• PC Proficiency
• System Administration

Responsibilities

• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues; recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems; recommending changes.
• Updates job knowledge by participating in educational opportunities; maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

Job Requirements
Required education:

• Bachelor's degree

Required relevant work experience:

• One (1) month

Required skills:

• Windows
• Customer support, CRM systems
• C, C# or C++
• Phone support
• Product knowledge
• Verbal communication
• Patience
• Problem solving
• IT support
• Troubleshooting

Required languages:

• English (Spoken: fluent / Written: fluent)