Call Center Nurses at Teclab Management Services Limited

Employment Nigeria 26-Jan-2017 LAGOS , Health Customer Service

Our Client, needs the services of qualified candidates to fill the position below:

POSITION : Call Center Nurse

Description
Core purpose of the Job:

Serve customers by providing health service information; resolving product and service complaint and responding adequately especially in cases of emergency.

Task Complexity
You are expected to contribute meaningfully with the following duties:

Answering product and service questions; suggesting information about other products and services.
Engage in Tele- Medicine; advise client on what to do over the phone in case of an Emergency before the medics get to the client.
In charge of the dispatch of Ambulance.
Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintaining all customer records- if required-by updating account information.
Preparing product or service reports by collecting and analyzing customer information.
Contributing to team effort by accomplishing related results as needed.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfill requests by clarifying desired information; completing transactions; forwarding requests.

Skills/ Knowledge/ Attributes

Good Listening Skills
Good People Skills
Good influencing and problem solving skills
Telephone Skills
Ability to learn fast
Ability to work under pressure
Data Entry Skills

Core Skills required
Industry Knowledge:

Job Specification (Experience & Training) Academic and Professional: First Degree in Nursing, a Master’s Degree will be an added Advantage will be an added advantage.
Minimum of 3 Years’ Experience In a similar role.

Competencies Required:

To ensure that the core goals of the organization is achieved through
Keeping equipment operational by following established procedures; reporting malfunctions.
Updating job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

How to Apply
Candidates should send their CV to:hr@teclab-ng.com with position applied for as the subject

Sorry the application deadline for this job has elapsed

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Call Center Nurses at Teclab Management Services Limited

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