Customers Call Agent at S&S Hotels and Suites

 Employment Nigeria 20-Jan-2017 LAGOS , Hotel And Tourism   Customer Service  

S&S Hotels and Suites - Offers unique style, spacious guestrooms and suites and especially gracious services that make it an ideal getaway spot for business and leisure travelers alike.

POSITION : Customers Call Agent

 Description

  • Handle customer complaints or enquirers via telephone, emails or text messages.
  • Provide customers with needed information and support make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Consistently ensure call(outbound/inbound) quality contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.Promote good listening skills.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.

Qualifications

  • Educational - Minimum of B.Sc, HND or its equivalent in any field.
  • Communication - Local Language and English
  • PC/personal productivity tools - Words for windows, Excel, PowerPoint ,Mailing
  • Excellent Telephone Etiquette

How To Apply
Candidate should send their cover note and CV's to: reservations@sshotelsandsuites.com
 



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