S&S Hotels and Suites - Offers unique style, spacious guestrooms and suites and especially gracious services that make it an ideal getaway spot for business and leisure travelers alike.

POSITION : Customers Call Agent

 Description

• Handle customer complaints or enquirers via telephone, emails or text messages.
• Provide customers with needed information and support make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Consistently ensure call(outbound/inbound) quality contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.Promote good listening skills.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Qualifications

• Educational - Minimum of B.Sc, HND or its equivalent in any field.
• Communication - Local Language and English
• PC/personal productivity tools - Words for windows, Excel, PowerPoint ,Mailing
• Excellent Telephone Etiquette

How To Apply
Candidate should send their cover note and CV's to: reservations@sshotelsandsuites.com