Manager, Customer Service at Spectrum Forwarding & International Logistics Limited

 Employment Nigeria 28-Jan-2017 LAGOS , Customer Service  

Spectrum Forwarding & International Logistics Limited  was incorporated and registered in Nigeria on the 29th December, 2009 with Corporate Affair Commission.

POSITION : Customer Service Manager

Key Responsibilities

  • Attend to customer requests and all issues related to Export/Import cargoes via call, email, fax and any possible channels within agreed timelines and as assigned by direct supervisor through task demarcation or on ad-hoc basis.
  • Lead and manage Customer Service Representative (CSR) team to ensure departmental/company goals and objectives are met
  • Provided extended follow up with customers via phone on Special cargo detail submission, Documentation improvement etc.
  • Reach out timely to other stakeholders and functions in order to have timely coordination on solution offering to customers.
  • Investigate customer’s problems and find solutions
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with customers
  • Hire and train Customer Service Repss
  • Ensure the timely and successful delivery of our solutions according to our customer’s needs and objectives
  • Analyze data and statistics
  • Work with sales, IT specialists, warehouse supervisors, shipping and inbound freight coordinators
  • Compile and print records on overall customer satisfaction
  • Isolate and identify areas of improvement
  • Other tasks as assigned by Supervisor
  • Working overtime as per task distribution as when required

Qualifications/Requirements

  • Bachelor Degree in Business, Foreign trade (or relevant field)
  • Minimum of 2 years of experience in customer service or sales or fresh graduates with outstanding results will be considered.
  • Excellent interpersonal, analytical, written and oral communication skills
  • Ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision
  • Demonstrated record of understanding and meeting customer expectations
  • Proficient in Microsoft Office and Windows-based computer applications
  • Team player
  • Result Orientation
  • Proactive co-operation and CARE capabilities
  • Project management skills
  • High sense of urgency

How to Apply
Candidates should send their applications via mail to: info@spectrumnforwarding.com



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