Aviation Jobs For Customer Insight Executive June, 2012
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
BRITISH AIRWAYS JOBS IN HEATHROW
JOB TITLE: CUSTOMER INSIGHT EXECUTIVE
JOB REF :UKLHW2312
JOB LOCATION :LONDON - HEATHROW - WATERSIDE
JOB DESCRIPTION
As a Customer Insight Executive you’ll have the opportunity to provide holistic, research based recommendations and influence key business decisions at all touch points right across the customer experience, in a dynamic, creative and challenging industry.
Reporting to the Manager, Research & Insight, you’ll be an expert in sourcing, manipulating and interpreting research data to extrapolate and champion insights to your colleagues throughout British Airways to ensure customers are at the heart of business strategy.
To achieve this you’ll have strong communication, consultancy and stakeholder management skills, together with a curious, inquisitive mind and a ‘can do’ approach.
RESPONSIBILITIES
- To ensure that an accurate understanding of market, customer and relevant insights are provided to internal clients via high quality, timely and cost-effective market research to facilitate informed decision-making.
- This role is pivotal to supporting the operational delivery of British Airways research and Insight programme, which includes a wide range of customer and competitor surveys and trackers.
- Effective time management and prioritisation is essential to ensure relevant targets are met. You’ll work closely with colleagues at all levels across British Airways plus externally with research and marketing agencies.
ACCOUNTABILITIES
- Champion the customer with internal colleagues/client areas
- Develop a superb understanding of the British Airways customer experience
- Synthesize a broad range of data sources (proactively and reactively) to produce insights/recommendations that result in effective decisions and leading edge products supporting business strategy
- Define, develop and deliver insight solutions/recommendations that meet the needs of the business and internal customers
- Effectively communicate data-driven insights to internal stakeholders through reports and presentations
- Proactively advise/provide guidance/best practice to internal client areas based on marketplace dynamics, market strategy and business acumen
- Support the operational delivery of the range of British Airways’ customer and marketplace surveys and trackers
- Suggest cost-effective methods to produce relevant insights
- Effectively manage relationships with market research agencies
- Budget management
QUALIFICATION AND REQUIREMENT
- The successful candidate will be able to demonstrate the following skills and capabilities:
- Excellent communication skills (oral and written)
- Proven, strong influencing and negotiation skills
- Stakeholder management
- A business related degree or relevant work experience in a similar role
- Proven strong analytical ability
- A customer champion – accurately identify key customer issues and demonstrate genuine empathy with the customer plus the ability to source and translate relevant data into recommendations which improve the customer experience )
- Ability to draw relevant business recommendations from analysis/insights
- Effective supplier management
- Creative, ‘out of the box’ thinking
- Self-starter: active thought leadership on research and analytics
- Time management/planning
- Systems and data exploitation
- Proficiency in MS Office and data analysis software
- An interest in the aviation industry
METHOD OF APPLICATION
All applicants will be asked to submit their CV and answer the following questions. Please prepare your answers in advance.
Please tell us why you are attracted to this role and the skills and capabilities that you would bring with you (max 250 words)
Describe a situation when you have helped drive a business change as a result of customer research/analysis (max 400 words)
CLICK HERE TO APPLY
Closing Date: 24 /06 /2012
Sorry the application deadline for this job has elapsed
