Cloud Support Officers at MainOne - 2 slots

 Employment Nigeria 22-Mar-2017 LAGOS , IT and Telecoms  

At MainOne, great ideas and thoughts find a way of becoming great products, services that turn to great customer experiences. We are perfectionists, idealists and pioneers of great products and services forever thinking of better.

POSITION : Cloud Support Officer

Responsibilities

The Cloud support analyst will be responsible for providing first level support to MainOne cloud, Managed services & DC customers in line with Customer SLA requirements.

Specific responsibilities shall include to:

  • Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24/7 support to Cloud customers.
  • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
  • Provide ticket support / queue management
  • Identify, recommend and implement potential improvements to service efficiency.
  • Ensure quality and up-to-date documentation exists for all Cloud services in operations

 Work Relationships:

  • You will be required to work closely with the:
    • Technical- Operations Supports team
    • Customer Service Delivery

Qualifications

  • Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
  • Minimum of 2 years’ experience in a virtualization environment.

Competencies :

  • Experience with Microsoft public, hybrid and private cloud will be an added advantage
  • Must have Windows/Linux/Unix skills.
  • Two years or more of IT Service Management, data centre, server, and storage management, virtualization, networking, systems management, and project management are recommended.
  • Strong Cloud experience skills (AWS or Azure)
  • Good understanding of Windows Server and Active directory.
  • Powershell scripting experience will be an added advantage
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • Excellent customer engagement skills
  • Excellent oral and written communication skills

Demands of the Job:

  • Problem solving ability
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing ability
  • Troubleshooting ability


Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Latest Nationwide Jobs in Leadway Assurance Limited 2011

Class Teacher at Smart Partners Consulting

Graduate IT Officers at Paramount Medical Services Limited

Latest Job at System Waves Technologies

Job at Massimo Saverio Nigeria Limited


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Cost Controller at Maventeq Systems Limited

Project Manager at Maventeq Systems Limited

Contracts Engineer at Maventeq Systems Limited

Lead Project Planning & Delivery at Maventeq Systems Limited

HSE Lead at Maventeq Systems Limited

More

GET FREE JOB ALERTS

POPULAR JOBS

Contracts Engineer at Maventeq Systems Limited

Project Manager at Maventeq Systems Limited

Cost Controller at Maventeq Systems Limited

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,