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POSITION : Customer Service Representative

DESCRIPTION

The ideal candidate must be proficient with the use of Microsoft office tools, good communication skills, answering phone calls, and handling complaints.

The candidate will be required to:

• Effectively receive and handle inbound & outbound calls.
• Successfully communicate to all stakeholders and callers in a professional manner.
• Document outcomes of phone calls.

Competencies/Soft Skills
To be eligible for this role, candidates must:

• Minimum of HND/B.Sc Degree from any recognized polytechnic or university in Nigeria.
• Post-NYSC work experience.
• Relevant work experience in a professional environment.
• Good interviewing and report writing skills.
• Computer literate and ability to use Microsoft office tools i.e. MS-word, excel, power-point etc.
• Written and oral communication skills with Fluency in English.
• Bi-lingual speakers would have an added advantage. Language preferences include:
  • Ability to speak two or more major Nigerian languages (preferably Igbo and Hausa).
  • Fluency in French, with advanced certificates of competence from a recognized institution.
  • Fluency in Portuguese, with advanced certificates of competence from a recognized institution.
• High confidentiality watch and integrity.
• Multi-tasking skills, Positive attitude to work, good team player.