Client Service Executive Vacancy at Total Health Trust Limited

 Employment Nigeria 03-May-2017 LAGOS , Customer Service  

Total Health Trust Limited (THT) - We are Nigeria’s leading Health Maintenance Organization (HMO)

POSITION : Client Service Executive

 Description

  • Maximize client retention rate by ensuring that clients are satisfied and retention rate is high
  • Visit clients to determine how they are faring on the scheme
  • Attend to and resolve all enquiries from clients and forward the escalations to line manager
  • To educate all stakeholders (Employer groups) on the products and benefits of the scheme
  • To continuously collate all feedback on the scheme service levels and to offer immediate resolution and to report back to the relevant employer group
  • Pre-payment and collection of premium fees from all clients
  • Identify and submit a proposal on ways to improve THT's offerings to its clients
  • Prepare and forward the schedule of premium collected and outstanding to client service managers
  • Conduct client satisfaction surveys for all assigned clients annually
  • Ensure all clients have valid contracts and SLAs
  • Fill and submit know-your-client forms
  • To adhere to and live the organizational value.

Requirements

  •  B.Sc./HND in Marketing, Administration, Social Sciences and other related fields.
  • Additional qualification is an added advantage
  • Must have minimum of 3 years Client Service experience in Health Maintenance Organization (HMO) and additional experience in the insurance industry is an added advantage.
  • Must have advanced knowledge of NHIS regulatory guidelines, Medical Global Best Practices, Health Insurance, Products and Processes.
  • Organizational, communication (verbal and written) skills and attention to detail.

Other requirements:

  • Communication skills
  • Innovative
  • Quick thinking capabilities
  • Listening skills
  • Problem solving skills
  • Leadership skill
  • Integrity and transparent honesty
  • Interpersonal skill
  • Relationship skill
  • Working with people
  • Planning and organizing skills

 



Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Graduate Receptionist/Customer Care Officer at B-PAC Nigeria Limited

Latest Jobs at Mikano via Best Search

Retail Sales Representative

Front Desk Officer at Infostrategy Technology Nigeria Limited

Current Job at FINCA International


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Specialist - Commercial Planning and Analytics at MTN Nigeria

Job Openings at Federal Medical Centre, Ikole-Ekiti

Recruitment at University of Maiduguri Teaching Hospital (UMTH)

Job Vacancies at University of Abuja (Now Yakubu Gowon University, Abuja)

Sahara Power Group Limited Graduate Engineering Programme

More

GET FREE JOB ALERTS

POPULAR JOBS

Assistant Superintendent of Fire at Civil Defence, Correctional, Fire and Immigration Services Board (CDCFIB)

Assistant Controller of Fire at Civil Defence, Correctional, Fire and Immigration Services Board (CDCFIB)

Chief Superintendent of Fire at Civil Defence, Correctional, Fire and Immigration Services Board (CDCFIB)

Deputy Controller of Fire (DCF) at Civil Defence, Correctional, Fire and Immigration Services Board (CDCFIB)

Recruitment at University of Maiduguri Teaching Hospital (UMTH)

Job Vacancies at University of Abuja (Now Yakubu Gowon University, Abuja)

Job Openings at Federal Medical Centre, Ikole-Ekiti

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,