Total Health Trust Limited (THT) - We are Nigeria’s leading Health Maintenance Organization (HMO)

POSITION : Client Service Executive

 Description

• Maximize client retention rate by ensuring that clients are satisfied and retention rate is high
• Visit clients to determine how they are faring on the scheme
• Attend to and resolve all enquiries from clients and forward the escalations to line manager
• To educate all stakeholders (Employer groups) on the products and benefits of the scheme
• To continuously collate all feedback on the scheme service levels and to offer immediate resolution and to report back to the relevant employer group
• Pre-payment and collection of premium fees from all clients
• Identify and submit a proposal on ways to improve THT's offerings to its clients
• Prepare and forward the schedule of premium collected and outstanding to client service managers
• Conduct client satisfaction surveys for all assigned clients annually
• Ensure all clients have valid contracts and SLAs
• Fill and submit know-your-client forms
• To adhere to and live the organizational value.

Requirements

•  B.Sc./HND in Marketing, Administration, Social Sciences and other related fields.
• Additional qualification is an added advantage
• Must have minimum of 3 years Client Service experience in Health Maintenance Organization (HMO) and additional experience in the insurance industry is an added advantage.
• Must have advanced knowledge of NHIS regulatory guidelines, Medical Global Best Practices, Health Insurance, Products and Processes.
• Organizational, communication (verbal and written) skills and attention to detail.

Other requirements:

• Communication skills
• Innovative
• Quick thinking capabilities
• Listening skills
• Problem solving skills
• Leadership skill
• Integrity and transparent honesty
• Interpersonal skill
• Relationship skill
• Working with people
• Planning and organizing skills