Customer Support Representative at Dida.com.ng

 Employment Nigeria 27-Apr-2017 LAGOS , Customer Service  

Dida.com.ng an online consignment store With over 1,500,000 unique items available from our inventory.

POSITION : Customer Support Representative

 Description

We are looking for a customer support representative, who will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate and convert sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

How To Apply
Candidates should forward their Curriculum Vitae and cover letters to:support@dida.com.ng



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