Vacancy for a Ticketing Consultant at Laudable Travels & Tours Limited
Employment Nigeria
17-May-2017
LAGOS ,
Consultancy
Laudable Travels & Tours Limited is recruiting to fill the position below:
POSITION : Ticketing Consultant
Description​
- Issue/Reissue all ticket types on all Queues in full accordance to airline rules to ensure no errors and possible ADM/Losses from airlines
- Issuing of all tickets across all queues
- Re-issuing of all tickets on all queues for schedule changes/voluntary changes or requests from airlines.
- Issue all paid bookings by deadline for Fuel Surcharge and Ticket Deadline brought in by airlines.
- Issue all International/ Internal/ Air passes/ Side trip tickets on all fare types.
- Issue all tickets in accordance with company Service Level Agreement.
- Issue all tickets for special requirements for airline ie Unaccompanied minors / Migrant baggage visa's etc
- Deal with airport issues ensuring tickets issued and customers board their time.
- Issue all Groups/Tours/Allocation bookings
- Issue MCO/VMPD/EMD for extra payment for excess baggage/reissue fee/name changes.
- Programmers daily/weekly/monthly update the ticketing automation functionality to report faults to IT, to reduce ADM’s, targeted to automate as much as possible
- Assist in Crisis situations and reissue tickets where required.
- Invoice and issue Queued PNR booking providing agents with documents.
- Keep informed of business changes that affect the ticketing area
- Escalating ‘IT’ issues or suggestions to the Manager
- Ensure all problem bookings are communicated to relevant area to resolve
- Communicate to Reservations if bookings are incorrect to allow correction before issuing.
Essential Skills
- Attention to detail
- Educated to GCSE/’O’ level standard
- Excellent communication and negotiation skills
- Self-motivated
- Customer focussed
- Numerate
- Positive attitude
- Ability to work cross department
- Passion for delivering quality service
- Proactive
- Methodical
- Team Player
Knowledge and Experience:
- Ticketing IATA level 1 and 2
- Insurance training
- Working towards ticketing qualification
How To Apply
Candidates should send their application letters and CV's to: laudabletravelstourslimited@yahoo.com
Sorry the application deadline for this job has elapsed
