Graduate Customer Service Executive at Greenlight Planet
Employment Nigeria
25-May-2017
LAGOS ,
Customer Service
Greenlight Planet is recruiting to fill the position below:
POSITION : Customer Service Executive
Description
Work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
Responsibilities
- Proactively contact dormant customers directly to resolve any pending issues.
- Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
- Check customer satisfaction degree after a sale and increase customer retention.
- Gather and document information about the customer and the product.
- Perform any other duties that may be assigned.
- Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
- Receive customer queries and ensure these are resolved in a timely manner
- Help minimize defaults by reaching out to customers with delayed payments
Qualifications
- Diploma/Certificate in Supply Chain Management; Business Administration; Sales and Marketing; or Customer Service Management
- 1 year relevant work experience in a similar role is an added advantage
Desired Characteristics:
- Must work well under pressure, be able to juggle many tasks simultaneously, with an excellent sense of prioritisation
- Excellent interpersonal skills.
- Communication skills with fluency in both written and spoken English and Swahili
- Grasp over Microsoft Office Applications with data base management experience
- Clear thinking
- Problem solving ability
- Strong etiquette in communication over the phone with good listening skills.
- Flexible, willing to stretch and achieve over and above base expectations.
How To Apply
Candidates should send their CV's to: odiri@greenlightplanet.com
Sorry the application deadline for this job has elapsed
