School Kits Limited a school outfitting firm and a one-stop shop for a wide range of requirements for students 

POSITION : Client Service Officer

DESCRIPTION

• Present and portray a positive image of the organization, its products and services to clients
• Give regular and timely updates on stock level to the store manager
• Recommend potential products or services to the store manager by collecting customer information
• Work together as a team with other colleagues.
• Carry out tasks as assigned by the store manager
• Attend to clients’ inquiries and complaints. Provide client support services in accurate and timely fashion
• Ability to Cross sell and up sell
• Familiarization with organization’s products and advise customers on its availability
• Build positive and productive relationship with clients
• Keep records of sales proceeds at the end of the day
• Maintain high level of professionalism and competence in every client interaction
• Work in compliance with company policies and procedures

Requirements

• Responsible and committed to task assigned to handle
• Ability to blend into a new environment and work with people of different ethnicity
• Ability to work under pressure especially during the peak period
• Punctual
• Attentive to details
• Courteous
• Ability to Cross Sell and Up-sell
• Certification in Customer Service would be an added advantage
• Resides in Lekki, Ajah and its environs.
• Minimum qualification HND/B.Sc in Social Sciences and Humanities
• Excellent People and Communication skills
• Experience in Retail/ Education sector
• Proficiency in Microsoft packages
• Experience in Customer service especially in a one-on-one interaction
• Fast learner

Experience:

• Customer Service: Minimum of 2 years experience
• Sales and Marketing experience is also an added advantage.

Reporting Line:

• The employee reports to the Store Manager and Retail Coordinator

Remuneration

• N50,000 - N60,000 per month (Negotiable)
• Other Benefits: Medical Aid, Training.

How To Apply
Candidates should send their CV's to:careers@schoolkitsng.com