Vacancy at Giant Beverages Limited

 Employment Nigeria 26-May-2017 LAGOS , Administrative  

Giant Beverages Limited a manufacturing company engaged in the production of natural and healthy non-alcoholic beverages. 

POSITION : Social Media Analyst

 Descriptions

  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce social media terms of use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy
  • Become and remain knowledgeable about Leading social media products and community standards
  • Responsible for daily updates on our social sites
  • Assist our online community and help resolve inquiries empathetically, accurately and on time
  • Make well balanced decisions and personally driven to be an effective advocate for our online community
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • Display a strong bias to doing what’s right for our community in supporting Leading social media objectives
  • Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive conten

Requirements

  • Education: Bachelors degree in any discipline with a minimum 2-2.
  • Fluent in Written and Spoken English
  • Excellent communication Skills
  • Excellent Computer knowledge.
  • Good appreciation of the application of social media and digital channels in marketing.
  • Passionate and enthusiastic about social media and its use.
  • Strong communication skills, verbal and written, with the ability to create high quality reports.
  • Must be able to use Facebook, Twitter, LinkedIn, Instagram, Youtube and other leading social sites.
  • Knowledge of Agorapulse, Canva and Sociocaster is a plus.

How To Apply
Candidates should send their CV's to:patience.azeez@giantbeverages.com



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