Giant Beverages Limited a manufacturing company engaged in the production of natural and healthy non-alcoholic beverages.
POSITION : Social Media Analyst
Descriptions
- Respond to user inquiries with high quality, speed, empathy and accuracy
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Enforce social media terms of use by carefully monitoring reports of abuse on the site
- Review the reported content within agreed turnaround times and standards of quality
- Identify inefficiencies in workflows and suggest solutions
- Recognize trends and patterns, and escalate issues outside the company policy
- Become and remain knowledgeable about Leading social media products and community standards
- Responsible for daily updates on our social sites
- Assist our online community and help resolve inquiries empathetically, accurately and on time
- Make well balanced decisions and personally driven to be an effective advocate for our online community
- Strong interpersonal skills, verbal and written communication skills and most importantly empathy
- Display a strong bias to doing what’s right for our community in supporting Leading social media objectives
- Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive conten
Requirements
- Education: Bachelors degree in any discipline with a minimum 2-2.
- Fluent in Written and Spoken English
- Excellent communication Skills
- Excellent Computer knowledge.
- Good appreciation of the application of social media and digital channels in marketing.
- Passionate and enthusiastic about social media and its use.
- Strong communication skills, verbal and written, with the ability to create high quality reports.
- Must be able to use Facebook, Twitter, LinkedIn, Instagram, Youtube and other leading social sites.
- Knowledge of Agorapulse, Canva and Sociocaster is a plus.
How To Apply
Candidates should send their CV's to:patience.azeez@giantbeverages.com
Sorry the application deadline for this job has elapsed
