Branch.co delivers world-class financial services to the mobile generation. 

POSITION : Associate - Debt Recovery

DESCRIPTION

Will focus mostly on customer service and collections/debt recovery to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.

Responsibilities

• Product - Escalating customer feedback and IT bugs to help improve our product
• Finance - Manage refunds, repayments, and other payment processes
• General - various administrative projects as needed
• Servicing & Collections - Proactively reaching out to borrowers who have missed payments (main responsibility)
• Customer Service - Delivering efficient and friendly responses to customer across different channels
• Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud

Requirements

• Entrepreneurial, proactive, and willing to get your hands dirty
• Communicator and highly collaborative
• Driven by data and highly analytical, good understanding of excel preferred
• Recent graduate from top University in Nigeria
• Be comfortable talking on the phone for most of the day
• Previous experience with debt recovery is a plus
• Passionate about our mission and our customers