Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,
Head Customer Services
We are a foremost provider of vehicle leasing and fleet management services.With a vast outsourcing product portfolio, we aim to build strategic partnership relationship with our clients, developing a hands on approach at our quick service centres, and ensuring efficient and cost effective fleet utilisation at all times.
HEAD, CUSTOMER SERVICES (HCS 04/2011)
Location: Lagos
Key Responsibilities
-You will work on building relationships with clients at senior management level and ensure that you are resolving any problems that may arise.
-You will ensure that service standards are being driven to exceed expectations and look for ways to deliver continuous improvement.
-Develop tactical plan for the assigned team to achieve corporate and service delivery objectives and to enhance customer satisfaction in the areas of quality & delivery.
-Monitor results in relation to the execution of the business plan, operational objectives and customer satisfaction.
-Manage workload and expenses of assigned team in accordance with approved budget. In doing do you will also ensure the timely & accurate processing of customer orders.
-Key representative for global, regional, and domestic cross-functional work teams
-Resolve customer issues and escalate appropriately, as necessary, with a strong emphasis on customer focus and taking steps to elevate customer scores.
-Act as customer advocate to facilitate customer business requests, making appropriate recommendations & influencing others for overall improvements in the delivery of service.
Requirements
-Bachelor’s degree at a level not below a lower second
-Minimum of 7 years post NYSC experience and not less than 3 years in similar role in corporate sales.
-You will ideally have gained your experience in customer service management within a supply chain or travel and logistics environment.
-Strong communication (oral and written) and interpersonal skills needed to succeed in this role.
-Ability to work efficiently in a high demand, team oriented, and fast-paced environment.
Method of Application
Send CVs to: Careers@fleetmastersgroup.com stating positions applied for clearly together with job Reference.
Note: Only short-listed candidates will be contacted.
Closing Date : 28 April, 2011
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