MTN Nigeria - It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
POSITION : Officer, Customer Support
DESCRIPTION
Ensure end-to-end account management for Enterprise customers
Liaise with support teams (within and outside the unit) in order to resolve any customer identified issue
Perform Service fulfilments for Enterprise customers
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Ensure minimal customer churn on managed accounts
Constant analysis of Managed customer database for Revenue and Debt management
Ensure maximum collection of ALL invoices as at when due
Work with product, UAT and support teams to validate new products, new systems and upgrades
Generate relevant reports as required by the business
Ensure Quality Assurance and prompt invoice delivery
Analysis of customer requests for prompt resolution
Education
Degree or equivalent in Social or Management Science Course
Membership of Professional Customer Service/Relations associations will be an added advantage
Experience:
3 years’ experience in an area of specialisation; with experience working with others
Account Management
Customer Service/Relationship
Experience in a customer service environment in the telecommunications industry.
Reporting and advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
Debt Management and Revenue Collection experience
Fault resolution and issue escalation
Job Conditions
Normal MTNN office environment.
Occasional travel required
Extended work hours which may include weekends
Sorry the application deadline for this job has elapsed
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