Customer Support Officer at MTN Nigeria

 Employment Nigeria 04-Jul-2017 LAGOS , IT and Telecoms  

MTN Nigeria - It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

POSITION  :  Officer, Customer Support

DESCRIPTION

  • Ensure end-to-end account management for Enterprise customers
  • Liaise with support teams (within and outside the unit)  in order to resolve any customer identified issue
  • Perform Service fulfilments for Enterprise customers
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
  • Ensure minimal customer churn on managed accounts
  • Constant analysis of Managed customer database for Revenue and Debt management
  • Ensure maximum collection of ALL invoices as at when due
  • Work with product, UAT and support teams to validate new products, new systems and upgrades
  • Generate relevant reports as required by the business
  • Ensure Quality Assurance and prompt invoice delivery
  • Analysis of customer requests for prompt resolution

Education

  •  Degree or equivalent in Social or Management Science Course
  • Membership of Professional Customer Service/Relations associations will be an added advantage

Experience:

  •  3 years’ experience in an area of specialisation; with experience working with others
  • Account Management
  • Customer Service/Relationship
  • Experience in a customer service environment in the telecommunications industry.
  • Reporting and advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
  • Debt Management and Revenue Collection experience
  • Fault resolution and issue escalation

Job Conditions

  • Normal MTNN office environment.
  • Occasional travel required
  • Extended work hours which may include weekends


Sorry the application deadline for this job has elapsed



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6/25/17, 1:35 PM Anonymous
Anonymous User

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