Manager, Customer Service at Brookspharma Nigeria Limited
Employment Nigeria
08-Jul-2017
LAGOS ,
Customer Service
Brookspharma Nigeria Limited a pharmaceutical company.
POSITION : Customer Service Manager
Responsibilities
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
- Accomplishes information systems and organization mission by completing related results as needed.
- Maintains customer satisfaction by providing problem-solving resources; managing staff.
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Skills
- Managing Processes,
- Staffing,
- Planning,
- Analyzing Information.
- Customer Service,
- Process Improvement,
- Decision Making,
How To Apply
Candidates should forward their CV's to: bassey.uzoma@brookspharma.com.ng
Sorry the application deadline for this job has elapsed
