Entry Level Call Centre Agents at TheOutsource Company
Employment Nigeria
08-Jul-2017
ABUJA ,
Customer Service
TheOutsource Company - Our world class facility offers end-to-end voice and non-voice BPO services globally.
POSITION : Call Centre Agent
DESCRIPTION
- This is an evening position, you will be working from 2:00pm to 11:00pm calling & receiving calls.
- Answer incoming and making outbound calls, perform follow up calls, inquiries and questions, handle complaints, troubleshoot problems and provide information.
Responsibilities
- Process request orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls when necessary
- Document all call information per standard operating procedures
- Other duties as may arise from time to time and may be assigned to the employee
- Answer inbound and make outbound calls and respond caller enquiries
- Research required information using available resources
- Manage and or resolve with supervisor all customer complaints / disputes
- Provide customers with product and service information
- Enter new customer information into system when applicable
- Update existing customer information when applicable
Language Skills
- Fluent English( you must speak American / British English).
- Those who can not speak American or British English need not apply.
How To Apply
Candidates should send their CV's to: Careers@outsource.ngReferencing #TOG English Speaker on the subject line
Sorry the application deadline for this job has elapsed
