Entry Level Call Centre Agents at TheOutsource Company

 Employment Nigeria 08-Jul-2017 ABUJA , Customer Service  

TheOutsource Company - Our world class facility offers end-to-end voice and non-voice BPO services globally.

POSITION : Call Centre Agent

DESCRIPTION

  • This is an evening position, you will be working from 2:00pm to 11:00pm calling & receiving calls.
  • Answer incoming and making outbound calls, perform follow up calls, inquiries and questions, handle complaints, troubleshoot problems and provide information.

  Responsibilities

  • Process request orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls when necessary
  • Document all call information per standard operating procedures
  • Other duties as may arise from time to time and may be assigned to the employee
  • Answer inbound and make outbound calls and respond caller enquiries
  • Research required information using available resources
  • Manage and or resolve with supervisor all customer complaints / disputes
  • Provide customers with product and service information
  • Enter new customer information into system when applicable
  • Update existing customer information when applicable

 Language Skills

  • Fluent English( you must speak American / British English).
  • Those who can not speak American or British English need not apply.

How To Apply
Candidates should send their CV's to: Careers@outsource.ngReferencing #TOG English Speaker on the subject line 



Sorry the application deadline for this job has elapsed



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