e.Stream Networks Ltd, an ISO9001 Quality Certified company is a licensed broadband communications provider dedicated to providing suitable connectivity solutions for businesses.With over a decade in the ICT sector and presence all over Nigeria, we leverage on providing a unique combination of industry experience and expertise in our service offering to all our clients across the country.
We are recruiting to fill the position below:
POSITION : N.O.C Engineer
DESCRIPTION
Responsible for supporting all eStream internet and VPN clients at second level. The technologies he will be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLS
Responsibilities
Strategic Insight and Integration:
- Assist the NPO manager to achieve the corporate objectives
- Attend project & departmental meetings
- Provide inputs to the departmental annual budget
- Provide technological innovation to improve troubleshooting
Technical / Analysis and Problem Solving:
- Responsible for troubleshooting Customer Edge Devices like VSAT modems, like, Access Radios, Microwave Radio
- Client bandwidth configuration on Edge devices.
- Regular training of Service Desk team members for effective 1st level troubleshooting
- Provide technical solutions to network issues escalated to the 2nd level.
Interpersonal, Relationship Management & Collaboration:
- Liaise with NPO, Service Deployment and Service Management teams to resolve all escalated issues
- Partner with third-party vendors to install and maintain all monitoring software and devices.
Communication:
- Escalate service impacting issues outside span of control to the NPO Manager.
- Deliver weekly reports on the status of the network and trends
Customer Focus:
- Monitor the Client devices to provide 99% service availability
Financial Management:
- Recommend cost-saving initiatives to the NPO manager
Requirements
Education & Work Experience:
- Bachelor’s degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
- Minimum of 3 years work experience as a Network/ Field Engineer.
- Network experience in an ISP environment or a Systems Integration company with specialization in enterprise and service provider routing and switching solutions.
- Affiliation with relevant professional bodies
Skills & Certifications:
- Practical experience in deploying Access Radios for clients
- Relationship & People Management
- CCNA Routing & Switching/SP, MTCNA, MTCRE,
- Hands-on experience in OSPF and BGP routing protocols
- Problem solving skills
KPIs:
- Achievement of 99% availability for clients network devices
- Resolution of escalated incidents within 30 minutes of escalation
Physical Requirements:
- This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.
Sorry the application deadline for this job has elapsed
