Engineering Vacancy at e.Stream Networks Ltd

Employment Nigeria 20-Jul-2017 LAGOS MAINLAND , Engineering

e.Stream Networks Ltd, an ISO9001 Quality Certified company is a licensed broadband communications provider dedicated to providing suitable connectivity solutions for businesses.With over a decade in the ICT sector and presence all over Nigeria, we leverage on providing a unique combination of industry experience and expertise in our service offering to all our clients across the country.

We are recruiting to fill the position below:

POSITION : N.O.C Engineer

DESCRIPTION

Responsible for supporting all eStream internet and VPN clients at second level. The technologies he will be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLS

Responsibilities
Strategic Insight and Integration:

Assist the NPO manager to achieve the corporate objectives
Attend project & departmental meetings
Provide inputs to the departmental annual budget
Provide technological innovation to improve troubleshooting

Technical / Analysis and Problem Solving:

Responsible for troubleshooting Customer Edge Devices like VSAT modems, like, Access Radios, Microwave Radio
Client bandwidth configuration on Edge devices.
Regular training of Service Desk team members for effective 1st level troubleshooting
Provide technical solutions to network issues escalated to the 2nd level.

Interpersonal, Relationship Management & Collaboration:

Liaise with NPO, Service Deployment and Service Management teams to resolve all escalated issues
Partner with third-party vendors to install and maintain all monitoring software and devices.

Communication:

Escalate service impacting issues outside span of control to the NPO Manager.
Deliver weekly reports on the status of the network and trends

Customer Focus:

Monitor the Client devices to provide 99% service availability

Financial Management:

Recommend cost-saving initiatives to the NPO manager

Requirements
Education & Work Experience:

Bachelor’s degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
Minimum of 3 years work experience as a Network/ Field Engineer.
Network experience in an ISP environment or a Systems Integration company with specialization in enterprise and service provider routing and switching solutions.
Affiliation with relevant professional bodies

Skills & Certifications:

Practical experience in deploying Access Radios for clients
Relationship & People Management
CCNA Routing & Switching/SP, MTCNA, MTCRE,
Hands-on experience in OSPF and BGP routing protocols
Problem solving skills

KPIs:

Achievement of 99% availability for clients network devices
Resolution of escalated incidents within 30 minutes of escalation

Physical Requirements:

This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.

Sorry the application deadline for this job has elapsed

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Engineering Vacancy at e.Stream Networks Ltd

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