Vacancy for Regional Field Team Lead at e.Stream Networks Limited

Employment Nigeria 05-Aug-2017 LAGOS , Engineering

e.Stream Networks Limited a licensed broadband communications servcie provider

POSITION : Regional Field Team Lead

DESCRIPTION

Responsible for the coordination of deployment, troubleshooting and maintenance of various communication equipment (VSAT and Radio) within its region and also proper documentation of day-to-day activities.

Responsibilities

Assist the Service Deployment manager to achieve the corporate objectives
Attend project & departmental meetings
Provide inputs to the departmental annual budget
Provide technological innovation to deploy services which are cost effective.

Technical / Analysis and Problem Solving:

Ensures that issues escalated are resolved within agreed OLA
Ensures 90% implementation of Maintenance plan
Ensures that surveys carried out by FSE are 90% accurate
Ensures that there is no course to revisit sites deployed within 6month.
Provide technical solutions to network issues escalated to the 2nd level.

Leadership:

Team lead for special deployment projects
Training & knowledge sharing for FSE and Riggers
Responsible for scheduling and implementing annual maintenance on the remote sites.

Interpersonal, Relationship Management & Collaboration:

Liaise with 3rd party vendors to deliver projects
Establish and maintain good working relationships with other departments, teams and Clients

Communication:

Escalate service impacting issues outside span of control to the Service Deployment Manager.
Deliver weekly reports on the status deployment
Generate and submit periodic project and operational reports to the Service Deployment Manager for informed decision making

Customer Focus:

Timely response to customer complaint
Prompt resolution of 2nd level issues

Financial Management:

Recommend & Implement cost saving initiatives

Requirements
Education & Work Experience:

RF engineering experience working in the telecoms industry.
Affiliation with relevant professional bodies
Bachelor’s degree in Computer Engineering, Electrical Electronics Engineering or related field
Minimum of 5 years work experience in a relevant role.

Competency, Skills & Certifications:

Certification in CCNA, CWNA
IOM (Idirect Operations Maintenance)
GVF (510, 520)
Relationship & People Management

KPIs:

Quality of deployment without recourse to revisit site
Prompt resolution of 2nd level issues less than 10hrs across the country.
10% cost savings on deployment

Working Conditions:

The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
The incumbent may be required to travel out of station often.

Physical Requirement:

This position requires physical and mental strength

Direct Reports:

Field Service Engineers and Riggers.

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Vacancy for Regional Field Team Lead at e.Stream Networks Limited

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