Vacancy at Workforce Management Centre Limited for Manager, Client Success Assurance
Employment Nigeria
21-Jul-2017
LAGOS ,
Customer Service
Workforce Management Centre Limited is recruiting to fill the position below:
POSITION : Client Success Assurance Manager
Responsibilities
- Conduct, analyze and report client satisfaction surveys.
- Investigate customer complaints and other non-conformance issues including supporting fraud investigations.
- Feed intelligence log on a weekly basis
- Daily engagement of clients and leads via CRM application.
- Ensure all client and staff issues are promptly dealt with, meeting specified deadlines 100% using appropriate follow up methods
- Celebrate as prescribed ALL key client and staff on special occasions and anniversaries 100% of the time
- Responsible for ensuring operational efficiency of the unit
- Effectively communicate critical matters to both team members and client
- Efficiently manage his/her team to ensure that deliverables are met on time and within specification.
- Track compliance to agreed processes and procedures.
- Increase sales pool with 50 ready to deploy staff each week
Requirements
- Effective communication skills
- Team Management skills
- Experience in Outsource or HR Consulting
- Experience managing relationships with key clients
- Writing & Presentation skills
How To Apply
Candidates should send their CV's to: select@workforcegroup.com
Sorry the application deadline for this job has elapsed
