POSITION : Front Desk Representative

 Description

• Undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
• Have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
• Make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements

• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Minimum of OND in any related discipline
• High School diploma; additional qualifications will be a plus
• Proven experience as front desk representative, agent or relevant position
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation

How to Apply
Candidates should send their applications and CV's in Ms Word to: career@pearlgroupinc.net with position applied for as the subject