MTN Nigeria - The leader in telecommunications in Nigeria
POSITION : Segment Analyst
DESCRIPTION
Drive Customer adoption, usage, Retention for mobile financial services and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to MFS Segment Management.
RESPONSIBILITIES
Engage the regions to follow up on implementation of MFS Initiatives.
Provide and maintain a strong and reliable database to facilitate tracking and improvement of MFS services and providing information enabling business decisions to be made.
Prepare monthly, quarterly and year to date (YTD) measurement reports.
Provide functional support to Segment Manager, Mass Market
Report and analyze MFS Activations, Customer Retention /Churn trends and activity plans.
Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
Analyze relevant best practices and provide recommendations to Segment Manager, Mass Market.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Number of MFS transactions performed by customers
Identify a new opportunity/enhancement
Develop and secure approvals for concept notes to feed into Product Development
Post Go- to- Market intelligence gathering and insight
Customer Lifecycle management.
Collect, analyze and interpret a wide variety of MFS data and develop weekly /monthly reports in preparation for business review meetings.
Foster active collaboration and relationships with employees across all levels and divisions.
Education
Degree in Economics, Business Administration, Accounting or any related discipline
Experience:
3 years’ experience in an area of Electronic Payment and Mobile Financial Services;
1 year experience in sales or segment management as well as reporting and analytic skills
Experience in Telecom/Banking/Technology Company/FMCG
Experience using Data Mining Tools
Telecoms experience would be an added advantage
Conditions
Normal MTNN working conditions.
May be required to work extended hours
Open plan office
Sorry the application deadline for this job has elapsed
Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated
to any of these companies whose vacancies we publish. Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, .
Click Here
