POSITION : Customer Care Representative

DESCRIPTION

• Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Manage large amounts of incoming calls
• Generate sales lead
• Identify and assess customers’ needs to achieve satisfaction
• Take the extra mile to engage customers

Qualification 

• Degree in Marketing, Business Administration, Computer Science or any related field
•  2 years Customer service working experience

Requirements

• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices

How To Apply
Candidates should forward their Curriculum Vitae and cover letter to: bprecruits85@gmail.com with position and name as the subject