Vacancy for Customer Care Representative at BP Recruits Consulting

 Employment Nigeria 20-Jul-2017 ABUJA , Customer Service  

POSITION : Customer Care Representative

DESCRIPTION

  • Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Manage large amounts of incoming calls
  • Generate sales lead
  • Identify and assess customers’ needs to achieve satisfaction
  • Take the extra mile to engage customers

Qualification 

  • Degree in Marketing, Business Administration, Computer Science or any related field
  •  2 years Customer service working experience

Requirements

  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices

How To Apply
Candidates should forward their Curriculum Vitae and cover letter to: bprecruits85@gmail.com with position and name as the subject  



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