MTN Nigeria - The leader in telecommunications in Nigeria

POSITION : Sales Planning Manager

DESCRIPTION

• Manage and report on the market share and share of voice, and advice appropriately on the emerging market trend.
• Perform evaluations and produce reports on trade propositions, promotions and activities within MTNN S&D to give MTN a competitive advantage in the telecoms market.
• Gather and analyze a variety of subscribers’ information/data relevant to business operations, market and customers
• Prepare presentations on S&D performance as may be required.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card.
• Participate in the review of Business Processes to drive efficiency gains
• Develop and maintain database of records, data and information that are relevant to the telecommunications industry and useful for planning and optimization of MTNN business activities.
• Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.
• Review market trends and convey accurate, reliable and relevant information on competitor activity
• Produce and present periodic feedback on local and international competitor activity to the S&D division as well as MTNN reporting.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
• Continuous liaison with internal and external stakeholders to ensure hitch-free operations
• Provide a unique and differentiated customer experience.
• Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.
• Develop relationships and source reliable contacts for gathering information across other competitor companies and build and maintain knowledge base of competitor activities and a Competitor Intelligence Unit.
• Obtain relevant information by empowering end users i.e. enable Marketing & Strategy, Sales Departments and the MTN Group to freely access relevant information directly on-line as well as the functionality to supply ad-hoc request when needed.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Develop internal and external sources of intelligence on a continuous basis and integrate data and information from diverse sources to guide strategic plans and decision processes within S&D
• Develop and manage reporting and analytics platform for the Sales Division
• Deliver on key business metrics i.e. Subs profiles, revenue, ARPU, Churn, Product Performance, competitive environment and their relevant metrics.
• Provide analytical commentary, interpret and analyse the impact of activities on revenues and subscriber profiling.
• Input into sales planning with sound analytics of both transactional and competitive market data and insights.
• Ensure that all information and data collected, stored, shared and reported are in line with MTNN Guidelines.
• Build and maintain up-to-date information on the MTNN sales channels and subscriber profile.

Education

•  Degree in a numerate discipline
• A Master's Degree may be an added advantage

Experience:

•  6 years' experience which includes:
• Advance use of Excel
• 5 years’ experience in customer research, data analytics/insight generation or working as part of a reporting team using a modern reporting platform
• Written and verbal communication skills.
• Experience in engagement with multiple management levels across technical users and business units.
• Experience in working with both Agile/RAD methodologies and SSADM or equivalent waterfall methodologies.
• Stakeholder management skills.