Vacancy for Customer Support Agent at IROKO PARTNERS

 Employment Nigeria 05-Aug-2017 LAGOS , Customer Service  

IROKO PARTNERS is recruiting to fill the position below:

POSITION : Bilingual Customer Support Agent

  Mission

  • Embody the voice of customers and to convey information clearly, confidently, and politely
  • Provide excellent customer service by communicating with our customers professionally and respectfully in fluent written and spoken French.
  • Pay rapt attention to details, investigating and interpreting issues, for quick resolution

The Position  

  • Solving or escalating Subscription Issues (subscription access issues, etc.)
  • Escalating any urgent product-related issues to Product Manager
  • Product-debugging and quality assurance testing
  • Interviewing users by phone, analysing survey results to drive a better understanding of user behavior

Skills  

  • Strong communication skills
  • Well-organized, manages deadlines, comfortable with Excel/Word/Power Point
  • Interested in tech products and entertainment industry
  • Fluent in written and spoken French (mandatory)
  • Fast-learning and pro-active

How To Apply
Candidates should send their CV's and motivation letters to: jobs@irokoplus.com with " Application - Bilingual Customer Service Heroe" as the subject



Sorry the application deadline for this job has elapsed



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