Vacancy for Customer Support Agent at IROKO PARTNERS
Employment Nigeria
05-Aug-2017
LAGOS ,
Customer Service
IROKO PARTNERS is recruiting to fill the position below:
POSITION : Bilingual Customer Support Agent
Mission
- Embody the voice of customers and to convey information clearly, confidently, and politely
- Provide excellent customer service by communicating with our customers professionally and respectfully in fluent written and spoken French.
- Pay rapt attention to details, investigating and interpreting issues, for quick resolution
The Position
- Solving or escalating Subscription Issues (subscription access issues, etc.)
- Escalating any urgent product-related issues to Product Manager
- Product-debugging and quality assurance testing
- Interviewing users by phone, analysing survey results to drive a better understanding of user behavior
Skills
- Strong communication skills
- Well-organized, manages deadlines, comfortable with Excel/Word/Power Point
- Interested in tech products and entertainment industry
- Fluent in written and spoken French (mandatory)
- Fast-learning and pro-active
How To Apply
Candidates should send their CV's and motivation letters to: jobs@irokoplus.com with " Application - Bilingual Customer Service Heroe" as the subject
Sorry the application deadline for this job has elapsed
