African Development Bank Group (AfDB)  - the premier pan-African development institution, promoting economic growth and social progress across the continent.  

POSITION : Social Worker

The Hiring Department

• The overall objective of the Medical and Occupational Health Services Unit is to make the Bank an employer of choice by providing staff members with the most conducive and healthy working environment. Its mission is to drive the transformation of the Medical and Occupational Health Services offered by the Bank and enhancing health promotion, prevention strategies and comprehensive interventions in an effort to protect, preserve and promote the health and well-being of all Staff members - healthy lifestyles for all.
• Specifically, the Unit seeks to ensure proper application of the Bank’s policies, instructions and procedures on matters of staff health and well-being; formulate health and welfare policies that are consistent with best practices in healthcare in the workplace; and ensure the administration and provision of quality medical care to Bank’s staff and their dependents; facilitate a healthy working environment for staff through the observance of best practices in health and well-being.

The Unit is composed of four focal areas: 

• The Staff Medical Benefits Plan introduced in 2003, is one of the Bank Group’s most valuable benefits, providing worldwide comprehensive medical coverage to eligible staff, elected officers, retirees, and their eligible dependents. The Plan also helps staff and retirees to meet the financial impact of obtaining quality health care coverage for themselves and their eligible dependents. Specifically, the Plan seeks to (i) provide access to quality and timely health services for the Bank staff and their dependents; (ii) carry out integrated healthcare management programs such as health promotion and disease prevention; (iii)  establish and consolidate the information flow between the Plan and beneficiaries, to ensure there is full awareness of entitlements, procedures, caps, ceilings, complaints procedures, authorizations for special payment arrangements; (iv) develop major communication campaign strategy to promote ownership of the Plan and encourage members to exercise discipline in incurring medical expenses.
• Welfare services: In line with the Bank’s new vision of changing the way we do business, the Unit is revamping the Welfare services and activities to listen; inform; advise and work with staff members in order to (i) Work closely with the Bank Recourse Mechanism Units, the Staff Council, and other staff groups and the Board Members and Senior Management; (ii) Provide solution and assist Staff through coaching and counseling services; (iii) Manage the resolution of conflicts, working through and with others to affect mutually acceptable solutions, by using highly developed interpersonal skills; (iv) Promote Work-life Balance to maintain a healthy body and mind such as sports, social program and activities within and outside the Bank; (v) Promote the family friendly policies that include remote working and flexible working hours; maternity and paternity leaves; sick leave management, etc.
• The Medical Center offers consultation and advice, referrals, pre-employment medicals, annual checkups, community care, and health education programs. Specifically, the Center manages primary health care and first interventions in Medical emergencies and evacuations, and retort in front of epidemics. The Center manages the decentralization of health services at the regional level and fosters strategic partnerships with sister Institutions. The Center also provides integrated clinical services, including Therapeutic Education, Computerization of the patient medical record audits of the clinical services (performances) Evaluation and extension of the health networks Periodic medical Balance sheets (Assessments).
• Occupational health and safety: This concerns the overall improvement of working conditions, and the well-being of employees in order to contribute positively to Bank’s productivity. The primary purpose of the Bank’s OHS framework is to ensure that the Bank provides staff with highest standards for a conducive, safe and healthy working environment. This includes the inspection and regular monitoring of the buildings and equipment (ergonomic chairs, and key board, computer screens, noise and light hazards, etc. The safety and well-being of all staff in the workplace must be guaranteed/convenient while inculcating in staff that it is their responsibility to maintain a safe working environment.

The Position

• Provides a wide range of administrative support to the Medical Services Team in the implementation of their program.
• Execution of services contributing to the well-being (divers support and comfort) of Staff and their family members in situations of crisis or conflict.

Responsibilities

• Participate in the preparation of the annual and mid-year budget review by inputting data and assisting the management of the administrative budget; monitoring and reviewing expenses and bring issues to the attention of the Manager.
• Prepare the procurement of services and recruitment of consultants.
• Prepare the terms of reference contract and process the recruitment in DACON and carry out the consultant payment. Creates and prepares the contract for Suppliers and Service providers and process in SAP.
• Provide a wide range of administrative support to the Occupational Health and Safety Team in the implementation of the Unit Occupational Health Service program.
• Finalize travel arrangements (booking tickets, accommodation, visa, preparing Travel Requests, Statement of Expenses).
• Provide logistical support (room booking, and communication requirements, coffee/catering requests) for staff meetings, trainings and other major events.
• Provide general administrative support to the Division by liaising with General Services and Procurement with respect of office accommodation, allocation of office furniture, equipment and supplies. Requests for repairs, work maintenance and follow-up to ensure that such works have been satisfactorily carried out.

Social Services:

• Conduct visits to specific medical homes where Bank staff and family members may be receiving specific care such as; Rehabilitation centers for victims of various addictions (alcohol, drugs, and smoking),or Rehabilitation centers for people with disabilities (mental or motor).
• Make regular inquiries from patients on admission or at home to give them the necessary support needed for their improvement, physical or moral recovery.
• Accompany and support staff and their families during difficult moments or moments of joy.
• Participate actively in social activities organized by the Bank.
• Keep a register of relevant activities while ensuring the protection of confidentiality and sensitivity of information of the person being supported and comforted.
• Produce activities report undertaken in the field: periodic activities report of identification of   relevant interventions to strengthen the improved welfare
• Conduct a socio-medical and psycho-social follow up with people affected by crisis or conflict situations (diseases, death & mourning, young people in difficulties, cases of abuse, violence, physical or verbal, domestic violence).
• Present moral support and comfort to people who are suffering from a real physical and mental problems.
• Conduct home visits to assist people affected by critical situations such as illness, death, mourning and support them as they go through these difficult times in their lives.
• Conduct hospital visit in view of providing comfort and moral support to people on admission and send a feedback to the medical and/or psychological team after the visit.
•  Maintain professional relationships with social institutions (hospitals, clinics) health services, child abuse assistance services, home care services social services for people with disabilities (physical or mental), structures of youth detoxification (drug addiction, alcoholism…).

Selection Criteria

• Hold at least a Bachelor's Degree or its equivalent in Human Resources Management, Social Sciences, Business Administration or related discipline such as Nursing.
• Have at least five (5) years of relevant clinical experience in an acute hospital setting as a social worker.
• Ability to initiate and manage innovations and changes.
• Active participation in a staff motivation programs.
• Shows Honesty and sensitivity to client’s needs.
• Ability to communicate comfortably with people.
• Possess problem solving skill
• Strong orientation toward clients
• Ability to work under pressure, prioritize work, meet strict deadlines and work in team
• Excellent verbal and written communication skills in French or English, with a good working knowledge of the other language.
• Having private sector experience will be an added advantage.
• Registration as Social Worker and Licensure in country of origin.
• Member of leading Social Work association in country of origin.
• Demonstrated thorough knowledge of Social Work principles and practices.
• Demonstrated knowledge of Social Work theory and practice.
• Demonstrated ability to conduct and document a comprehensive discharge needs assessment.
• Competence in the use of standard Microsoft Office Suite applications.