Vodafone Global Enterprise (VGE) is recruiting to fill the position below:
POSITION : Proactive Management Officer - Network Monitoring
RESPONSIBILITIES
Network monitoring;
Incident Management across the functions of the CSOC
Providing feedback and reports to customer on Incidents through the lifecycle of the incident
Providing information and update to Vodacom Management through the lifecycle of incidents
Escalation of faults exceeding respective Mean Time To Restore (MTTR)
Periodic Reporting on Vendor and Supplier performance
Other job duties and responsibilities as assigned
Monitor alarms and performance information on 24x7 basis as operated by the shift systems
Responsible for the day to day monitoring, logging and first troubleshooting of all events on the core and access network.
Perform First-Level, professional troubleshooting support
Supporting resolution of incidents with other resolver teams and Vendors
Communications and Work Relationships:
Internal: All staff
External: Customers and Vendors/Providers.
Other Business Units: All Departments
Knowledge
Proficiency in the use monitoring tools e.g. NMS, Cacti, Azotel, Nagios, Entuity, Cambridge VNMS, SAF,NEC & Ceragon NMSs
Good knowledge of SLA metrics and measurements,
Proficiency in the use of Ticketing Platform-Sage Pastel Evolution
Proficiency in the troubleshooting of Routing protocols such as OPSF, BGP, MPLS
Must have a Good University Degree/HND in Electrical/Electronic Engineering or related fields
3 years post NYSC experience in a similar Network Operations environment.
Possession of CCNA is an added advantage.
Proficiency in Microsoft Office (Excel & Powerpoint)
Skills:
Excellent customer relation,
Clients management skills
Facilitation, conflict resolution and investigative skills
Resilience and ability to work under pressure
Multi-tasking ability
Attention to details
Good team player
Network troubleshooting skills in Hardware, Switching and Routing
Excellent communication skills. Both written and verbal communication
Values:
Integrity,
Confidence
Assertive
Proactive
Empathy.
Sorry the application deadline for this job has elapsed
Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated
to any of these companies whose vacancies we publish. Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, .
Click Here
