POSITION : Front Officer/Cashier

 Description

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensure Front office log book and hotel log book is always updated and actioned upon.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.
• Participate in hotel committees and task force assignments.
• Ensure Outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanour at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit / floor limit policies.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Cross Check all billing instructions to make sure they are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Assist all departments in servicing the guests during high volume periods.

Prerequisites:

• Positive attitude and excellent communication skills.
• Experience of motivating and leading a winning team.
• Remain calm whilst under pressure.

Qualifications

• Degree or Diploma in Hospitality Management is an asset or Graduates Bachelor Degree and/or Diploma in Hotel or other related field.
• Knowledge and experience in MS office programs.
• 2 to 3 years work experience as Front Office Associate / Front office cashier

How To Apply
Candidate should forward their CV's and Cover Note to:sshotelsandsuites105@gmail.com