eHealth Africa improves health systems with data-driven solutions and technologies .
POSITION : Senior Manager, IT Engineering and Operations (ITEO)
Description
Ensure that the operation of the ICT and DevOps departments are effective in supporting the business objectives of the organization.
Reporting to the Director of Global Health Informatics (GHI), this manager designs, staffs and directly supervises the day-to-day activities of the two departments.
Collaborate with eHA department heads to identify and document human resource requirements and to build cohesive and responsive teams.
Responsible for defining and implementing IT policies, procedures and best practices and for achieving certifications that further the organization’s goals.
Responsibility
Perform this job successfully, (S)he will perform the following responsibilities:
Collaborates with stakeholders to identify and implement ICT & DevOps goals
Manages ICT and DevOps staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions
Identifies, communicates and mitigates IT-related risks
Establishes and manages procurement processes and vendor relationships
Supports and implements strategic initiatives (e.g. ISO 27001)
ICT Responsibilities:
Ensures the availability, security and performance of the ICT infrastructure at all eHA offices
Networks, gateways & wireless access points
Servers & printers
Desktops & mobile devices (including phones)
Operating systems and end-user application software
Defines processes for continuous integration testing and automated deployments
Manages an external help desk in support of eHA program customers and partners
Implements a rotating coverage pool for incident response and off-hours support
Establishes cost-effective DevOps product standards in collaboration with stakeholders
Develops and implements administrative procedures and technical solutions for safeguarding data sets with personally-identifiable / protected health information
Works with GHI’s principal architect and technical leads to design and implement a hardware / software reference architecture for field deployments
Coordinates sprint planning and execution in support of eHA programs
Establishes and enforces policies for eHA’s public open source repositories
Qualifications
Solid grasp of ICT and DevOps concepts (including scrum) and functional areas (e.g. help desk, asset management, security and network/server operations)
Demonstrated ability to lead, manage and mentor teams of up to fifteen (15) people
Demonstrated project management experience including estimation, costing and reporting (PMI certification a plus).
Master's Degree in Business, Information Systems or Computer Science plus ten (10) years of experience of which five (5) years have been in progressively responsible IT management positions, or:
A Bachelor's Degree in Business, Information Systems or Computer Science plus fifteen (15) years of experience of which 8 (eight) years have been in progressively responsible IT management positions
Language Ability:
English and French are the spoken and written language.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but can become louder at times due to group discussions or activities. eHealth Africa is a tobacco-free environment.
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