Vacancy for Service Delivery Associate at Sproxil Nigeria
Employment Nigeria
12-Aug-2017
LAGOS ,
Administrative
Sproxil Nigeria is recruiting to fill the position below:
POSITION : Service Delivery Associate
DESCRIPTION
Be a strong support to the Service Delivery department in managing loyalty campaigns, ongoing service delivery and service troubleshooting.
Gain much experience working with global colleagues, have the opportunity to contribute to the enhancement of Service processes by identifying and evaluating opportunities for improvement.
Be opportuned to contribute to the overall service delivery, in determining how services are implemented and in innovations that impact lives.
Responsibilities
Provide huge support in managing relationships with various Sproxil service providers and integration partners and provide customer service to Sproxil clients as follows:
- Report on stock movement periodically;
- Ensure timely delivery of labels by continuous follow-ups with Sproxil’s suppliers;
- Manage documentations related to clients orders and deliveries;
- Deal with clients’ inquiries and requests at all levels;
- Provide customer service; manage relationships with the call centre and other service providers.
- Manage all IT related requests in Sproxil Nigeria;
- Proactively monitor service challenges with a view to ensuring delivery of quality service;
- Enhance Sproxil’s service processes by identifying and evaluating opportunities for improvement;
- Understand clients’ requirements and address clients’ needs promptly;
- Proactively address issues escalated from clients and see through to resolution;
- Support the development and implementation of systems and procedures to improve service delivery;
- Provide support to sales team, understand and attend to their requests;
- Ensure positive clients satisfaction and maintain relationships with clients;
- Process, track and ensure timely delivery of client orders in line with documented Service Level Agreements;
- Develop and maintain inventory and stock control system for labels in store;
- Desired candidate will be expected to collaborate with other Sproxil team members outside Nigeria. The candidate would have a flexible work schedule in order to accommodate the global team.
Qualifications
- Degree in IT or Customer Service related discipline.
- 3 years experience in IT or Service Delivery related and client-facing role;
- Knowledge of telecom and mobile landscape in Nigeria will be an added advantage.
Skills:
- Focused, analytical and results driven;
- Team player with a positive attitude;
- Outstanding follow up, organization and time management skills;
- Vendor management skills.
- Organizational, communication and interpersonal skills;
- Great data capturing, processing and reporting skills;
- Ability to multi-task, pay attention to details and meet deadlines;
- Proficiency in MS office suite;
- Sproxil is an equal opportunity employer.
Compensation
Competitively based on qualification and experience.
Sorry the application deadline for this job has elapsed
