Daily interface/communication with all levels of business unit personnel to ensure service satisfaction, determine requirements and mobilize internal/external resources accordingly.
Implement continuous improvement ideas to enhance service offering and cost effectiveness. May manage operations staff which could include: janitors, cafeteria workers etc.
Manages tenant services and executes day to day operations ensuring that services are in compliance with company corporate expectations, loss prevention system, and applicable laws/regulations.
Scope of tenant services may include mail/courier services, janitorial services, client work ticket management, office equipment services, reprographics, catering, vending, kitchen equipment services, conference/training rooms, recycling/sustainability programs.
Works with moderate work direction and is skilled and knowledgeable to the position.
Requirements
2 years’ experience.
Effective interpersonal skills and customer service.
Problem solving abilities.
Developed knowledge of real estate and or facility management disciplines.
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