POSITION : Parking Lot Attendant

RESPONSIBILITIES

• Providing a personal vehicle parking and retrieval service for the park guests while offering exceptional guest service and a quick “hustle” that is necessary to run from one area of the Valet Operations to another in a car parking facility environment (e.g. Car Park).
• Be an integral part of the warm welcome and fond farewell process by greeting all customers.
• Assist the cashier and supervisor in directing customers into and throughout a parking lot or facility.
• Have some safety and loss prevention responsibilities.
• Learn and use aggressive hospitality concepts at all times.
• Follow all policies as outlined in CPS Employment Handbook.
• Perform at a high level in aggressive hospitality at all times.
• Observe oversize vehicle procedures.
• Observe handicap vehicle procedures.
• Introduce upset customer to manager or supervisor in a professional manner.
• Assist in lot checks by being observant for potential problems in the parking lot.
• Report all incidents and accidents no matter how minor to a manager or supervisor.
• Attend all continued training seminars and classes when called upon.
• Attend all meetings required by property and corporate office.
• Must have a working knowledge of valet cashier/dispatch description.
• Adhere to associate-parking restrictions.
• Adhere to associate posting procedures.
• Report all personal injuries suffered while working to a manager or supervisor.

Standard Specifications:

• Individual will remain in proper position as directed by the supervisor or Project Manager.
• Individual will be attentive to all customers and coworkers.
• Individual will perform in a professional manner at all times.
• Individual will observe all safety rules and regulations.

Qualifications
Essential:

• Communicate effectively in English.
• Provide legible communications.
• Familiarity of property operations and surroundings.

Desirable:

• High School graduate or equivalent
• Ability to communicate in another Nigerian language

Skills
Essential:

• Provide high levels of customer service and demands the same from all associates.
• Maintain high standard of cleanliness of work area, personal appearance, organization, etc. and demand the same from associates.
• Ability to smile, acknowledge, greet and extend a warm welcome to each and every customer.
• Enhance the well being of each customer to ensure a positive memorable parking experience.

Desirable:

• Previous customer relations training