POSITION: Order Processing / Warehouse Supervisor

Description

• Supervises the activities of the Order Processing Dept to include training, supervising, and problem solving to insure efficient flow of orders through the Order Processing Department.
• Helps the department meets customer lead time requirements and ensures the accuracy of the orders.
• Responsible for performing general warehousing duties in support of the retail store.
• Responsible for the stock replenishment of the retail store.
• These duties include loading, unloading, order fulfillment, verifying/documenting receipts and shipments, inspecting orders, stocking, store replenishment, forklift operation, inventory control and reconciliation.

Responsibilities

• Develops and implements policies and procedures that will enhance the effectiveness and efficiency of the department.
• Provides support to Order Processing in event of customer problems or issues requiring a higher level of intervention.
• Assist in the resolution of Customer complaints as needed. Develops documentation and provides support when required to resolve complaints.
• Tracks and coordinates department activity and ensure that staffing and scheduling efficiently accomplish departmental goals in a cost effective manner.
• Directs and coordinates the activities of the department to effectively process items schedules into accurate and easily understood production orders.
• Provides training, direction and guidance to department personnel.
• Ensures proper documentation of all departmental activities, conversations, etc. with customers, suppliers
• Helping to co-ordinate everything, from initial storage to shop dispatches and managing both people and the overall process, the ideal candidate must be an organizing machine

Other Activities involved for this Role:

• Maintaining computerized admin (in spreadsheet form)
• Maintaining automated storage and retrieval systems
• Ensuring security arrangements are in place
• Scheduling equipment maintenance and replacing when required
• Ensuring items are stocked correctly and safely
• Overseeing the receipt and storage of incoming items
• Processing orders and planning the dispatching of products
• Monitoring space and tracking stock levels
• Setting aside storage areas for new stock
• Planning rotas
• Meeting productivity targets

Qualifications

• University degree or equivalent
• Experience leading a team in a retail warehouse environment preferred
• Experience with back of house retail operations with knowledge of proper handling of clothing or fashion items preferred
• Quick assimilation of surrounding.
• Able to understand how to utilize and make best use of the warehouse floor and storage units.