TECHNICAL RESOURCE FOR AFRICA

 Bradfield Consulting Limited 14-Sep-2017 LAGOS , Engineering  

TECHNICAL RESOURCE FOR AFRICA

Job Description:

  • Receives and processes the most complex customer orders, inquiries and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product applications.

 

  • Pro-actively maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service.

 

  • Researches and obtains resolution of a variety of customer complaints and issues.

 

  • Serves as link between customers and sales staff to assure responsiveness.

 

  • Tracks order activity, and alerts appropriate staff of any potential delivery problems.

 

  • Repairing motors and controls.

 

  • Customer site support.

 

  • Customer phone support.

 

  • Onsite technical support for all customers.

 

  • Administration work in terms of technical database (repairing motors).

 

  • Assist and coordinate the training that takes place on all the products of the Company in CAF market including new employees.

 

    Additional requirements:

 

  • Electrical electronics or mechanical engineering background.

 

  • Minimum of 2 to 3 years working experience in similar Industry.

 

  • Strong and sound technical background.

 

  • Excellent communication and interpersonal skills.

 

  • Technical certifications will be an added advantage i.e CCNA, ITIL Vs 3.

 

  • Fluency in English and French will be an added advantage.

 

 

Click on the link to apply:

https://bradfieldconsulting.has-jobs.co.uk/technical-resource-for-africa-lagos/163701/0

 



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