Marketing Operations Manager

 Five3NigeriaLimited 20-Mar-2018 ₦100,000 - 150,000 LAGOS , HR  

Five3nigerialimited is in urgent need of an interlligent Marketing Operation Manager,the candidate will be able codinates a team to Markets products by managing staff; maintaining response operations; maintaining quality ratings.

Job Duties:

  • Maintains marketing staff by recruiting, selecting, orienting, and training employees;developing personal growth opportunities.
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; disciplining employees;initiating,coordinating, and enforcing systems and procedures.
  • Maintains customer response operations by establishing work schedules; assigning employees; providing back-up.
  • Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes.
  • Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions.
  • Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams.
  • Keeps management informed by preparing reports; making presentations; interpreting information and making recommendations.
  • Contributes to team effort by accomplishing related results as needed.
  •  
  • Skills and Qualifications:

  • Supervision, Market Knowledge, Subordinate Involvement, Planning, Quality Focus, Resolving Conflict, Customer Service, Managing Processes, Presentation Skills, Technical Understanding, Financial Planning and Strategy.

  • NOTE: Qualified and interested applicant MUST be a Lagos resident 



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