POSITION : Customer Service Representative

 Responsibilities

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Serves customers by providing product and service information; resolving product and service problems.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Contributes to team effort by accomplishing related results as needed.

 Skills

• Phone Skills
• Resolving Conflict
• Analyzing Information
• Multi-tasking
• Customer Service
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Documentation Skills
• Listening Skills

How To Apply
Candidates should send their CV's to:olujide.mayowa@yesafricaglobalresources.com