CUSTOMER SERVICE REPRESENTATIVE

 Hencmoss Concepts 12-Sep-2017 IMO , Hotel And Tourism  

Job description

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Other assignments that may arise to fulfil organisational goals, and as may be assigned by Managing Director.

 

Requirements

 

Education:

At least a bachelor’s degree in communication, arts, humanities, or other relevant field.

 

Experience:
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practice


Sorry the application deadline for this job has elapsed



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