POSITION : Front Desk/Cashier Officer

Responsibilities

• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Ensure that clients make payment for services before they exit the restaurant
• Keep clear records of payments received and make detailed notes of balance payments
• Check companies emails and respond to them accordingly; draw the attention of management to certain mails when necessary
• Ensure outstanding customer care at all times.
• Provide customers with information on freshly baked products and their ingredients
• Maintains a friendly, cheerful and courteous demeanour at all times.
• Communicate with your supervisor, informing them of clients’ bookings, needs and complaints.
• Take up other duties as assigned.

Qualifications

• Minimum of HND or equivalent with a minimum of two (2) years’ relevant experience in a customer facing role.
• Possess retentive memory to remember bookings
• Ability to pay attention to details
• Ability to maintain orderliness.
• Strong communication and people skills
• Customer service orientation
• Proficient in English (oral and written)
• Excellent phone etiquette
• Excellent communication skills
• Multitasking ability

How To Apply
candidates should send their applications and CV's to:careers@enroyale.com