British American Tobacco is recruiting to fill the position below:

POSITION : IT Service Management Analyst

Responsibilities

• Focused on Operations, this IT role is responsible for delivering business value and improving operational efficiency across IT demand, project delivery and services.
• The role has full IT responsibility for Operations and covers both IT Services and business engagement aspects, ensuring optimal stakeholder management and alignment of IT KPIs to agreed SLA.

Requirements

• 5 years+ experience in managerial level IT
• Evidence of working and engaging with customers and especially senior business stakeholders
• Flexibility, able to deal well with ambiguity and ability to learn quickly
• Good interpersonal and communication skills
• Able to exert influence in order to reach a solution.
• Project Management skills and certification; good analytical and planning skills.
• Competence, experience and certification in IT Infrastructure Library would be an added advantage
• Ability to demonstrate a good awareness of relevant business activities

Desirable Requirements:

• Knowledge of standard operations processes and their undergirding technical processes would be additional advantage.