Vacancy at Jumia for Program Lead, Product Quality

 Employment Nigeria 11-Nov-2017 LAGOS , Administrative  

POSITION : Program Lead, Product Quality 

Responsibilities :

  • Be accountable for all product quality assurance activities, working with key stakeholders and engaging them to ensure higher standards of quality, improved customer perception, and reduced merchandise return levels.
  • Analyse data insights across transactional customer satisfaction, QA performance, NPS detractors and support escalations
  • Evaluate the acceptability of product quality testing and deciding next steps
  • Manage the counterfeit battle (working with Production) and wrong item fulfillment (working with Vendor Support Centre)
  • Set direction for our support strategy through building cross functional relationships both internally and externally
  • Leverage findings from targeted analysis to contribute to the Continuous Improvement process
  • Act as the technical and functional product expert to assigned business categories
  • Ensure QC agents are not passing packages that customers have returned or rejected.
  • End to end quality leadership responsibility, provide and enhance quality control processes, both internally and externally, to ensure quality requirements are met
  • Develop and implement programs to establish, maintain, and deliver high product quality to Vendors and Customers

Qualifications

  • Proven technical acumen demonstrated within a manufacturing, quality or consumer products environment
  • Comfortable working in a dynamic, low-structure, constantly changing atmosphere and prioritizing work appropriately
  •  5 years' experience in quality inspections and quality management
  • Experience in a customer facing quality role
  • Experience in directly-related quality assurance/quality control functions, preferably in a manufacturing environment.
  • Proficiency in data analysis tools
  • Experience with cross geographical project coordination and management.
  • Ability to work under tight deadlines.

Renumeration

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures


Sorry the application deadline for this job has elapsed



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