Vacancy at Jumia for Program Lead, Product Quality

 Employment Nigeria 11-Nov-2017 LAGOS , Administrative  

POSITION : Program Lead, Product Quality 

Responsibilities :

  • Be accountable for all product quality assurance activities, working with key stakeholders and engaging them to ensure higher standards of quality, improved customer perception, and reduced merchandise return levels.
  • Analyse data insights across transactional customer satisfaction, QA performance, NPS detractors and support escalations
  • Evaluate the acceptability of product quality testing and deciding next steps
  • Manage the counterfeit battle (working with Production) and wrong item fulfillment (working with Vendor Support Centre)
  • Set direction for our support strategy through building cross functional relationships both internally and externally
  • Leverage findings from targeted analysis to contribute to the Continuous Improvement process
  • Act as the technical and functional product expert to assigned business categories
  • Ensure QC agents are not passing packages that customers have returned or rejected.
  • End to end quality leadership responsibility, provide and enhance quality control processes, both internally and externally, to ensure quality requirements are met
  • Develop and implement programs to establish, maintain, and deliver high product quality to Vendors and Customers

Qualifications

  • Proven technical acumen demonstrated within a manufacturing, quality or consumer products environment
  • Comfortable working in a dynamic, low-structure, constantly changing atmosphere and prioritizing work appropriately
  •  5 years' experience in quality inspections and quality management
  • Experience in a customer facing quality role
  • Experience in directly-related quality assurance/quality control functions, preferably in a manufacturing environment.
  • Proficiency in data analysis tools
  • Experience with cross geographical project coordination and management.
  • Ability to work under tight deadlines.

Renumeration

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures


Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Receptionist And Secretary Job at Chak Architects

Document Control Officers Job at Karamat Limited

Job at RTI International

New Job at Mike Igbokwe SAN And Co

Executive Job in a Power Company


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Media Consultant in a Reputable Church in Lagos

Specialist - Commercial Planning and Analytics at MTN Nigeria

Job Openings at Federal Medical Centre, Ikole-Ekiti

Recruitment at University of Maiduguri Teaching Hospital (UMTH)

Job Vacancies at University of Abuja (Now Yakubu Gowon University, Abuja)

More

GET FREE JOB ALERTS

POPULAR JOBS

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,