Vacancy for Customer Care Representatives at Juan Industries
Employment Nigeria
18-Nov-2017
LAGOS ,
Customer Service
Juan Industries a leading chemical industry engaged in the production and supply of inorganic and organic chemicals for the production of food substances, pesticides, herbicides and cosmetic materials.
POSITION : Customer Care Representative
Responsibilities
- Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
- Contributes to the development and maintenance of standards, policies and procedures regarding customer service
- Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
- Facilitates the collection of competitive information in order to monitor business trends and opportunities
- Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
- Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Ensures and provides quality service to both internal and external customers.
- Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
- Performs assigned system maintenance to various electronic order files.
Qualifications
- HND/B.Sc. in any Social/Management Sciences courses or its equivalent from a recognized tertiary institute.
- Professional qualifications from the recognized professional boards, will be added advantage.
- At least 4 years working experience in a similar field.
Skills:
- Great Multi tasking skills
- Competency in Computer skills
- Ability to work under minimum supervision
- Excellent Interpersonal and Communication skills
- Great attention to detail
Remuneration
- Salary Range: N150,000 - N180,000 per month.
- 40 hours a week role - Monday to Friday
- 4% pension scheme
- Plus range of allowance, incentives and bonuses
How To Apply
Candidates should submit their Resumes to:jobs@juanindustries.com with position applied for as the subject
Sorry the application deadline for this job has elapsed
