Vacancy for Customer Call Agent at S&S Hotels and Suites

 Employment Nigeria 25-Nov-2017 LAGOS , Customer Service  

S&S Hotels and Suites is recruiting to fill the position below:

POSITION : Customer Call Agent 

Responsibilities

  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions

Qualifications

  • B.Sc in Business Administration or related field.
  • Proven working experience as a customer service manager for smart phone.
  • Experience in providing customer service support.
  • Excellent knowledge of management methods and techniques.
  • Proficiency in English.
  • Working knowledge of customer service software, databases and tools.
  • Awareness of industry’s latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.

How To Apply
Candidates should send their cover note and CV's to:sshotelsandsuites105@gmail.com



Sorry the application deadline for this job has elapsed



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