Manager, VAS Support at MTN Nigeria

Employment Nigeria 25-Nov-2017 LAGOS , Engineering IT and Telecoms

MTN Nigeria - The leader in telecommunications in Nigeria is recruiting to fill the position below:

POSITION : Manager, VAS Support

Responsibilities

Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
Drive an increase in MTNN’s Net Promoter Score.
Ensure resolution of subscriber problems.
Interface with various units in MTN; VAS planning, service creation, IS, HLS/DCS, TX services, switch operations etc in the development and support of VAS and data services
Liaise with vendors in the development and deployment of VAS solutions and equipment testing
Liaise with Network Implementation, Customer Care and Marketing units where required
Manage the installation, commissioning and maintenance of all value added services platforms
Resolve VAS and data related faults from Second Line Operation and Maintenance.
Administer Oracle Database and Solaris System.
Develop tools and monitoring scripts using Perl and Unix Scripts.
Support Value Added Services Applications.
Develop multi thread applications using OOP Languages such as Java, C++, .NET and Perl.
Perform Software and Hardware installation.
Ensure that ITIL best practices are strictly adhered to. a. Upgrade / load approved patches and fixes. b. Produce test documents.
Perform integration and acceptance tests.
Implement change request/planned work on platforms using established Change Management procedures.
Monitor systems and applications on site and remotely.
Resolve, log, analyze and escalate faults on the platforms.
Ensure systems security by carrying out regular file system and database backups, logging of all activities on platforms and regulating access to systems, ensuring confidentiality of information.
Conduct monthly routine preventive maintenance and perform software installations.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.
Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
Provide support for other MTN Opcos as may be required

Job Condition:

Normal MTNN working conditions
May be required to work extended hours
National travel and a valid driver’s license

Experience & Training

Degree in Electrical/Electronics, Computer Engineering or related discipline
6 years’ experience which includes:
3 years’ experience in an area of specialization; with experience in supervising/managing others
Experience working in a medium to large organization
Hands-on experience in VAS Messaging systems, products and applications. Solaris and Databases System Administration
Unix/Oracle/ITIL/Java Certifications Training:
- UNIX Shell script
- PERL scripts
- Product specific trainings on VAS core platforms and services ( WAP, SMSC, USSD, subscription systems)

Qualification

B.Ed, B.Eng, B.Sc, B.Tech or HND.

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Manager, VAS Support at MTN Nigeria

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