MTN Nigeria - The leader in telecommunications in Nigeria is recruiting to fill the position below:

POSITION : Manager, VAS Support

Responsibilities

• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Ensure resolution of subscriber problems.
• Interface with various units in MTN; VAS planning, service creation, IS, HLS/DCS, TX services, switch operations etc in the development and support of VAS and data services
• Liaise with vendors in the development and deployment of VAS solutions and equipment testing
• Liaise with Network Implementation, Customer Care and Marketing units where required
• Manage the installation, commissioning and maintenance of all value added services platforms
• Resolve VAS and data related faults from Second Line Operation and Maintenance.
• Administer Oracle Database and Solaris System.
• Develop tools and monitoring scripts using Perl and Unix Scripts.
• Support Value Added Services Applications.
• Develop multi thread applications using OOP Languages such as Java, C++, .NET and Perl.
• Perform Software and Hardware installation.
• Ensure that ITIL best practices are strictly adhered to. a. Upgrade / load approved patches and fixes. b. Produce test documents.
• Perform integration and acceptance tests.
• Implement change request/planned work on platforms using established Change Management procedures.
• Monitor systems and applications on site and remotely.
• Resolve, log, analyze and escalate faults on the platforms.
• Ensure systems security by carrying out regular file system and database backups, logging of all activities on platforms and regulating access to systems, ensuring confidentiality of information.
• Conduct monthly routine preventive maintenance and perform software installations.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Provide support for other MTN Opcos as may be required

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• National travel and a valid driver’s license

Experience & Training    

• Degree in Electrical/Electronics, Computer Engineering or related discipline
•   6 years’ experience which includes:
•   3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization
• Hands-on experience in VAS Messaging systems, products and applications. Solaris and Databases System Administration
• Unix/Oracle/ITIL/Java Certifications Training:
  • UNIX Shell script
  • PERL scripts
  • Product specific trainings on VAS core platforms and services ( WAP, SMSC, USSD, subscription systems)

 Qualification

• B.Ed, B.Eng, B.Sc, B.Tech or HND.